Terms of service

Welcome to fanorm.shop.

These Terms of Service govern your access to and use of the fanorm.shop website, online store, products, content, features, and related services.

Throughout these Terms:

“fanorm.shop”, “we”, “us”, and “our” refer to the operator of the fanorm.shop online store;
“you”, “your”, and “customer” refer to any person who visits the website, creates an account, places an order, or uses our services; and
“website” refers to fanorm.shop and its associated online store pages.

By accessing our website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service.

If you do not agree with these Terms, you must not use the website or purchase products from fanorm.shop.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms displayed on a product, promotional, cart, or checkout page.

1. Contact Information

Store Name: fanorm.shop
Email: info@fanorm.shop
Phone: +44 7849 112843
Business Address: Brambles, Wellborne Road, Mattishall, Dereham, NR20 3LJ, United Kingdom

Questions about these Terms may be sent to info@fanorm.shop.

2. United Kingdom Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer right, guarantee, condition, warranty, remedy, or liability that cannot lawfully be excluded under United Kingdom law.

Products supplied by fanorm.shop must comply with applicable consumer protection requirements, including requirements that goods be:

Of satisfactory quality;
Fit for their normal purpose;
Fit for any particular purpose made known to us before purchase;
As described;
Consistent with any sample or model shown; and
Supplied in accordance with the contract.

Depending on the circumstances, customers may be entitled to:

Reject faulty goods;
Request a repair or replacement;
Receive a price reduction;
Cancel an eligible distance contract;
Receive a refund; or
Exercise another remedy available under applicable law.

Any limitation or exclusion stated in these Terms applies only to the maximum extent permitted by law.

3. Eligibility to Use the Website

By using the website or placing an order, you confirm that:

You have the legal capacity to enter into a binding contract;
You are at least 18 years old, or you are using the website with the permission and supervision of a parent or legal guardian;
The information you provide is accurate, complete, and current;
You will use the website only for lawful purposes; and
You will comply with these Terms and applicable laws.

We may refuse or cancel an order where we reasonably believe that the person placing the order does not have the legal capacity or authority to complete the transaction.

4. Shopify Platform

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that enables us to display products, receive and process orders, maintain customer accounts, and integrate payment, shipping, analytics, marketing, and customer-support services.

Shopify and other third-party service providers may process information in accordance with their own applicable terms and privacy policies.

Shopify provides the technology platform and is not necessarily the seller of products offered through fanorm.shop.

5. Customer Accounts

You may be able to create a customer account to:

View order information;
Review previous purchases;
Save delivery details;
Manage account information;
Track orders; and
Access other available features.

You are responsible for:

Providing accurate account information;
Keeping your password confidential;
Restricting access to your account and devices;
Not sharing your login information; and
Informing us promptly of suspected unauthorised access.

You must not create an account using another person’s information without permission.

We may temporarily restrict or suspend an account where we reasonably believe that it has been compromised, used fraudulently, or used in material breach of these Terms.

6. Clothing and Fashion Products

fanorm.shop offers clothing, fashion accessories, and related products.

Product designs, materials, colours, sizes, measurements, specifications, and packaging may vary between products and suppliers.

Customers should review the complete product information displayed on the relevant product page before placing an order.

7. Product Information

We take reasonable steps to provide clear and accurate information about our products, including:

Product descriptions;
Product photographs;
Available sizes and colours;
Material information;
Measurements;
Size guides;
Care instructions;
Prices; and
Availability.

Minor variations may occur because of:

Screen and display settings;
Photography and lighting;
Manufacturing tolerances;
Fabric batches;
Packaging changes; or
Minor production differences.

Minor variations do not affect your statutory rights where a product is materially different from its description, image, sample, or representation.

8. Sizing and Fit

Sizing may vary between products, styles, and manufacturers.

Customers should review the product-specific size guide and measurements before placing an order.

Where the correct size is supplied and the product matches the published measurements, a return based solely on fit may be handled as a change-of-mind cancellation or return under our Return and Refund Policy.

Your statutory rights remain unaffected where:

The wrong size was supplied;
The product was incorrectly labelled;
The measurements materially differ from the published size information; or
The product otherwise fails to match its description.

9. Product Colours

We aim to display product colours as accurately as reasonably possible.

However, colours may appear slightly different because of:

Device display settings;
Screen calibration;
Photography;
Lighting conditions;
Fabric batches; or
Minor manufacturing variations.

A minor colour difference that does not materially change the product may not constitute a fault.

This does not limit your rights where the product is materially different from its description or representation.

10. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not reserve that product.

A product may become unavailable after an order is submitted because of:

Inventory errors;
Simultaneous customer purchases;
Supplier availability;
Product discontinuation;
Quality-control concerns; or
Circumstances outside our reasonable control.

If we cannot supply a paid product, we will contact you and provide an appropriate solution, which may include:

Cancelling and refunding the unavailable product;
Offering an alternative product with your agreement; or
Cancelling and refunding the affected order.

We will not substitute a materially different product without your consent.

11. Prices and Currency

Unless otherwise stated, prices displayed on fanorm.shop are expressed in pounds sterling (GBP).

The total amount payable will be displayed before you submit your order.

The total amount may include:

Product prices;
Applicable taxes;
Shipping charges, where applicable;
Optional services; and
Other charges clearly disclosed before payment.

We may change product prices before an order is accepted.

A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing error and an appropriate solution is offered.

12. Taxes

Where applicable, taxes will be included in the displayed price or clearly identified during checkout.

Customers are responsible for reviewing the total order price before submitting payment.

We will not add undisclosed mandatory charges after an order has been submitted.

13. Pricing Errors

We take reasonable steps to ensure prices are accurate.

If an obvious pricing, calculation, or display error occurs, we may contact you before fulfilling the affected order.

You may be offered the option to:

Confirm the order at the correct price; or
Cancel the affected product and receive a full refund.

We will not rely on this section in a way that is misleading, unreasonable, or inconsistent with applicable consumer law.

14. Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to additional conditions disclosed when the offer is made.

Unless otherwise stated:

Only one discount code may be applied to an order;
The code must be entered before checkout is completed;
Expired codes cannot be used;
Minimum purchase requirements may apply;
Codes may apply only to selected products;
Discounts have no cash value; and
Codes may not apply to gift cards or premium delivery services.

We may reject or cancel a promotional benefit where there is reasonable evidence of:

Fraud;
Technical error;
Unauthorised duplication;
Manipulation of the promotion; or
Material breach of the disclosed conditions.

We will not retrospectively change an accepted promotion in a way that unfairly disadvantages the customer.

15. Placing an Order

Submitting an order through the website constitutes an offer to purchase the products listed in your order.

After submission, you may receive an automated order acknowledgement.

The automated acknowledgement confirms that we have received your order but does not necessarily mean that:

Your order has been accepted;
Payment has been fully verified;
The products remain available; or
The order has been dispatched.

A binding sales contract is formed when we:

Send a clear order-acceptance confirmation;
Dispatch the order; or
Otherwise clearly communicate that the order has been accepted.

16. Order Confirmation

After an order is accepted, we will normally send an electronic confirmation containing relevant information such as:

Order number;
Products ordered;
Prices;
Delivery information;
Billing information;
Payment details;
Applicable shipping charges; and
Contact information.

Customers should review the confirmation and contact us promptly if any information appears incorrect.

17. Order Review

Before accepting an order, we may review:

Product availability;
Payment authorisation;
Billing information;
Delivery information;
Fraud-prevention indicators;
Product quantity;
Pricing accuracy; and
Compliance with these Terms.

We may request reasonable additional information where necessary to verify an order.

18. Refusing or Cancelling an Order

Before acceptance, we may refuse or cancel an order where reasonably necessary because of:

Product unavailability;
Payment failure;
Suspected fraud;
Incorrect or incomplete customer information;
An undeliverable address;
An obvious pricing error;
Unusual or excessive product quantities;
Suspected misuse of a promotion;
Legal or carrier restrictions; or
A material breach of these Terms.

If payment has already been received for a cancelled order, we will issue an appropriate refund to the original payment method.

We will not refuse or cancel an order for an arbitrary, discriminatory, misleading, or unlawful reason.

19. Personal Use and Resale

Products are generally offered for personal or household use.

You must not use the website to:

Make fraudulent purchases;
Artificially exhaust inventory;
Circumvent product quantity limits;
Misuse promotions;
Use stolen or unauthorised payment information; or
Conduct unauthorised commercial activity that materially interferes with ordinary customer access.

We may impose reasonable product quantity limits and review unusually large or repeated orders.

20. Billing and Delivery Information

You agree to provide accurate and complete:

Full name;
Billing address;
Delivery address;
Email address;
Telephone number; and
Payment information.

You are responsible for reviewing this information before submitting an order.

Please contact us promptly if information needs to be corrected.

We cannot guarantee that changes can be made after an order has been processed, packed, or dispatched.

21. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by:

Shopify;
Banks;
Card networks;
Digital-wallet providers; or
Other payment-service providers.

By submitting payment information, you confirm that:

You are authorised to use the payment method;
The details provided are accurate;
Sufficient funds or credit are available; and
The payment is not connected with fraudulent or unlawful activity.

Third-party payment providers may apply their own terms, verification procedures, and privacy practices.

22. Payment Authorisation

An order may not be processed until payment has been authorised.

Payment may be delayed, declined, or reviewed because of:

Insufficient funds;
Incorrect payment details;
Card-issuer restrictions;
Identity verification;
Fraud-prevention checks;
Security concerns; or
Payment-provider outages.

We are not responsible for a payment provider’s independent decision to decline a transaction, but we may provide reasonable assistance where possible.

23. Fraud Prevention

To protect customers and our business, we may conduct reasonable security and fraud-prevention checks.

We may request confirmation of:

Customer identity;
Account ownership;
Billing information;
Delivery information;
Payment authorisation; or
Order details.

An order may be delayed or cancelled where reasonable verification cannot be completed or there is evidence of unauthorised or fraudulent activity.

24. Shipping and Delivery

Shipping, order processing, estimated delivery periods, tracking, delivery attempts, and related matters are governed by our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address.

Delivery estimates are not guaranteed appointment dates unless expressly confirmed by us in writing.

Delivery may be affected by:

Carrier delays;
Public holidays;
Severe weather;
Regional or remote destinations;
Transport disruption;
Address errors;
Security procedures;
Customs procedures where relevant; or
Events outside our reasonable control.

Your statutory rights remain unaffected where an order is not supplied within an agreed or legally reasonable period.

25. Multiple Parcels

An order may be divided into separate parcels because of:

Product availability;
Different fulfilment locations;
Parcel size or weight restrictions;
Carrier requirements; or
The need to avoid unnecessary delays.

Separate parcels may have different tracking numbers and may arrive on different dates.

Customers will not be charged additional standard shipping solely because we divide an order into multiple parcels.

26. Risk and Delivery

Risk of accidental loss or damage generally passes to you when the parcel is delivered to:

You;
A person identified by you;
A person authorised to receive the parcel;
Your nominated delivery address; or
A collection point selected or authorised by you.

This section does not exclude responsibility for:

Non-delivery;
Incorrect delivery;
Damage occurring before delivery;
Incorrect products;
Faulty products; or
Any liability that cannot lawfully be excluded.

27. Delayed Delivery

If delivery is delayed, please contact us at info@fanorm.shop.

Where an order is not delivered within the agreed timeframe or within a legally reasonable period, you may have the right to:

Agree to a revised delivery period;
Cancel the affected order;
Receive a refund; or
Exercise another applicable remedy.

Any remedy will be assessed in accordance with the circumstances and applicable consumer law.

28. Order Changes

Please contact us as soon as possible if you need to change:

A delivery address;
Product size;
Product colour;
Product quantity; or
Other order information.

We will make reasonable efforts to assist, but changes cannot be guaranteed after an order has been processed, packed, transferred to a fulfilment provider, or dispatched.

29. Order Cancellations

You may request cancellation before dispatch by contacting:

info@fanorm.shop

Where an order has already been dispatched, it may need to be received and returned in accordance with our Return and Refund Policy.

For eligible online purchases, customers may have a statutory right to cancel without giving a reason during the applicable cancellation period.

30. Distance-Selling Cancellation Rights

For most products purchased online, a consumer may notify us of cancellation within 14 days after receiving the products.

After notifying us of cancellation, the consumer must generally return the products within a further 14 days.

Legal exceptions may apply to certain products, including:

Personalised products;
Products made to the customer’s specifications;
Sealed hygiene-sensitive products after the seal has been broken;
Products liable to deteriorate rapidly; and
Other products lawfully excluded from cancellation rights.

Detailed cancellation and return procedures are provided in our Return and Refund Policy.

31. Returns, Refunds, and Exchanges

Returns, refunds, repairs, replacements, and exchanges are governed by our Return and Refund Policy and applicable UK consumer law.

Our voluntary return conditions are separate from your statutory rights.

Nothing in these Terms permits us to refuse a valid statutory remedy solely because:

A voluntary return period has expired;
The original packaging is unavailable;
The product was discounted;
The product was purchased during a promotion;
The product was marked as final sale; or
The customer did not purchase an optional warranty.

Customers should contact us before sending a product back.

The authorised return address may differ from our business correspondence address.

32. Faulty or Misdescribed Products

Please contact us if a product:

Is faulty or defective;
Is not of satisfactory quality;
Is unsafe;
Is not fit for its normal purpose;
Is not fit for a particular purpose made known before purchase;
Does not match its description;
Is materially different from the product ordered; or
Develops a problem within a period in which it could reasonably be expected to remain functional.

Depending on the circumstances and timing, available remedies may include:

A refund;
Repair;
Replacement;
Price reduction; or
Final rejection of the product.

Nothing in these Terms limits any statutory remedy.

33. Gift Cards and Store Credit

Where offered, gift cards and store credit are subject to the conditions disclosed when issued.

Gift cards and store credit:

Must not be obtained or used fraudulently;
May not be exchangeable for cash except where required by law;
May be subject to lawful expiry conditions; and
May be cancelled where obtained through fraud or an invalid payment.

Store credit will not be imposed instead of a monetary refund where the customer is legally entitled to receive a refund.

34. Product Reviews and Customer Content

Customers may be able to submit:

Reviews;
Ratings;
Photographs;
Videos;
Comments;
Suggestions; or
Other content.

You retain ownership of original content that you submit.

By submitting content, you grant fanorm.shop a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and use that content for operating, improving, and promoting our store.

You confirm that submitted content:

Reflects a genuine experience where presented as a review;
Is accurate to the best of your knowledge;
Does not infringe another person’s rights;
Is not defamatory, threatening, fraudulent, discriminatory, or unlawful;
Does not contain malicious software; and
Does not disclose another person’s private information without permission.

We may remove content for legitimate legal, privacy, security, relevance, or policy reasons.

We will not remove a genuine negative review solely because it is unfavourable.

35. Feedback and Suggestions

If you send us an idea, suggestion, proposal, or other feedback, we may use it to improve our products, website, or services.

We are not required to implement submitted suggestions or provide compensation unless separately agreed in writing.

This section does not transfer ownership of confidential information or intellectual property where such transfer would be unlawful or was not clearly agreed.

36. Intellectual Property

Unless otherwise stated, the website and its original content are owned by, licensed to, or lawfully used by fanorm.shop.

Protected content may include:

Text;
Product descriptions;
Photographs;
Graphics;
Logos;
Videos;
Icons;
Page layouts;
Website designs;
Marketing content;
Databases; and
Software-related elements.

You may access and use the website for lawful personal and non-commercial purposes.

Without written permission, you must not:

Reproduce substantial parts of the website;
Republish our content;
Use product images or descriptions for unauthorised commercial purposes;
Sell, license, or distribute protected content;
Remove ownership notices;
Systematically scrape website data; or
Use our branding in a misleading manner.

37. Third-Party Intellectual Property

Third-party brand names, trade marks, logos, photographs, and other protected content remain the property of their respective owners.

Reference to a third-party brand does not necessarily indicate sponsorship, partnership, affiliation, or endorsement.

Intellectual-property complaints may be sent to info@fanorm.shop.

38. Prohibited Uses

You must not use the website or services to:

Violate applicable law;
Commit or facilitate fraud;
Infringe intellectual-property rights;
Submit false or misleading information;
Transmit viruses or malicious code;
Attempt unauthorised access;
Interfere with website security;
Collect personal information without authority;
Harass, threaten, or discriminate against another person;
Impersonate another person or business;
Manipulate product reviews;
Misuse promotions;
Conduct unauthorised security testing; or
Materially disrupt the website or its infrastructure.

We may restrict access where reasonably necessary to protect customers, our systems, service providers, or legal rights.

39. Automated Access and Data Collection

You must not use robots, crawlers, scrapers, automated scripts, or similar tools to:

Extract substantial website content;
Collect customer information;
Circumvent access restrictions;
Copy product catalogues for commercial purposes;
Overload website infrastructure; or
Interfere with normal website operation.

Normal use by legitimate search engines may be permitted where it complies with applicable technical instructions and law.

40. Third-Party Tools and Services

The website may use third-party providers for:

Ecommerce hosting;
Payment processing;
Shipping;
Order fulfilment;
Analytics;
Advertising;
Customer support;
Email communications; and
Social-media functions.

Third parties may operate under their own terms and privacy policies.

We are not responsible for independent acts or omissions of third parties outside our reasonable control.

This section does not exclude responsibility that cannot lawfully be excluded, including responsibility arising from service providers acting on our behalf where applicable.

41. External Links

The website may contain links to third-party websites or services.

Unless expressly stated, we do not necessarily control or endorse:

Third-party content;
Products or services;
Privacy practices;
Website security; or
Continued availability.

Customers should review the relevant third party’s terms and privacy policy before providing personal information or completing a transaction.

42. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy.

Personal information may be processed for purposes including:

Operating the website;
Processing orders;
Taking payment;
Delivering products;
Providing customer support;
Handling returns and refunds;
Preventing fraud;
Improving services;
Conducting analytics; and
Sending marketing communications where permitted.

Privacy enquiries may be sent to info@fanorm.shop.

43. Electronic Communications

By using the website or contacting us electronically, you agree that operational communications may be provided electronically.

These communications may include:

Order confirmations;
Payment confirmations;
Dispatch notices;
Delivery updates;
Account notifications;
Return instructions;
Refund confirmations; and
Important service notices.

Marketing communications will be handled separately and may be subject to your consent and right to unsubscribe.

44. Website Availability

We take reasonable steps to maintain the website but do not guarantee uninterrupted access at all times.

Access may be affected by:

Scheduled maintenance;
Software updates;
Hosting failures;
Network interruptions;
Security incidents;
Third-party outages; or
Events outside our reasonable control.

We will take reasonable steps to restore affected services where practical.

45. Accuracy and Corrections

We aim to keep website information accurate and current.

However, the website may occasionally contain:

Typographical errors;
Outdated information;
Technical inaccuracies;
Pricing errors;
Inventory errors; or
Display problems.

We may correct errors when identified.

Where an error materially affects an accepted order, we will contact the customer and provide an appropriate solution.

46. Disclaimer

To the maximum extent permitted by law, we do not guarantee that:

Every website feature will always be available;
Every technical problem will be corrected immediately;
Every product will remain continuously available;
Third-party services will operate without interruption; or
Website access will always be free from unauthorised interference.

This disclaimer does not exclude statutory consumer rights or any liability that cannot lawfully be excluded.

47. Limitation of Liability

To the maximum extent permitted by law, fanorm.shop is not responsible for loss or damage to the extent that it was caused by:

Your unlawful conduct;
Your material breach of these Terms;
Misuse of a product contrary to clear instructions;
Unauthorised alteration of a product;
Incorrect information supplied by you;
Failure to take reasonable steps to reduce avoidable loss; or
An independent third party outside our reasonable control.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Deliberate misconduct;
Breach of a non-excludable statutory right;
Faulty or misdescribed goods where liability cannot be excluded; or
Any other liability that cannot lawfully be excluded or limited.

48. Indemnity

To the maximum extent permitted by law, you agree to compensate fanorm.shop for reasonably incurred loss, liability, or expense arising directly from:

Your fraudulent conduct;
Your unlawful use of the website;
Your intentional infringement of another person’s rights; or
Your material breach of these Terms.

This obligation does not apply to the extent that the loss was caused or contributed to by fanorm.shop, its employees, contractors, or service providers.

This section will not be interpreted in a way that imposes an unfair or unlawful obligation on a consumer.

49. Events Outside Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

Natural disasters;
Severe weather;
Floods or fires;
War or civil unrest;
Government restrictions;
Industrial action;
Transport disruption;
Carrier network failure;
Widespread telecommunications failure;
Major cybersecurity incidents; or
Public-health emergencies.

We will take reasonable steps to reduce disruption and resume performance.

Where performance becomes impossible or is significantly delayed, we may offer an alternative, cancellation, replacement, or refund where appropriate.

Your statutory consumer rights remain unaffected.

50. Suspension or Termination

We may suspend or terminate access to the website where reasonably necessary because of:

Fraud;
Unlawful activity;
A material security threat;
Repeated misuse;
Unauthorised account access; or
A serious breach of these Terms.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Termination does not affect rights or obligations that arose before termination.

51. Changes to the Website

We may update, change, suspend, or discontinue parts of the website to:

Improve functionality;
Maintain security;
Update products;
Comply with legal requirements;
Change service providers; or
Maintain business operations.

We will not use this right to unfairly remove or reduce rights relating to an order already accepted.

52. Changes to These Terms

We may update these Terms to reflect changes to:

Our website;
Products or services;
Business operations;
Payment or fulfilment systems;
Security practices; or
Applicable law.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply prospectively and will not unfairly remove rights relating to an order already accepted.

53. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be read down to the minimum extent necessary.

If the provision cannot be read down, it will be removed without affecting the validity of the remaining provisions.

54. No Waiver

A failure or delay in exercising a right does not automatically waive that right.

Any waiver applies only to the particular circumstances for which it was given.

55. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, order confirmation, and any applicable product or promotional conditions, form the agreement between you and fanorm.shop concerning your use of the website and purchases.

Nothing in this section excludes any representation, guarantee, condition, or right that cannot lawfully be excluded.

56. Assignment

You must not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights or obligations as part of a legitimate sale, restructuring, or transfer of the business, provided that doing so does not unfairly reduce your existing rights.

57. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the agreement between you and fanorm.shop does not have a right to enforce these Terms.

This section does not affect any right or remedy available to a third party under applicable law.

58. Governing Law

These Terms are governed by the laws of England and Wales.

Consumers residing in Scotland or Northern Ireland retain any mandatory protections available under the laws applying to them.

Nothing in these Terms prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable consumer law.

59. Dispute Resolution

If a dispute arises, please contact us first so that we can attempt to resolve it directly.

Send your complaint to: