Legal notice

 

This Legal Notice provides information concerning the ownership, operation, use, and commercial activities of the fanorm.shop website.

By accessing, browsing, or using this website, you acknowledge the information and conditions set out in this Legal Notice.

This Legal Notice should be read together with our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies published on fanorm.shop.

1. Website Operator

This website is operated under the trading name:

fanorm.shop

The website provides an online retail service offering clothing, fashion accessories, and related fashion products to customers in the United Kingdom.

2. Contact Details

Trading Name: fanorm.shop
Email: info@fanorm.shop
Phone: +44 7849 112843
Business Address: Brambles, Wellborne Road, Mattishall, Dereham, NR20 3LJ, United Kingdom

For general enquiries, order assistance, complaints, legal notices, privacy requests, or intellectual-property concerns, please contact:

info@fanorm.shop

3. Business Address

Our business correspondence address is:

fanorm.shop
Brambles
Wellborne Road
Mattishall
Dereham
NR20 3LJ
United Kingdom

This address is provided for business correspondence and legal communications.

Customers must not return products to this address unless written return authorisation and return instructions have first been provided by our customer-service team.

The authorised return address may differ from the business correspondence address.

4. Nature of the Website

fanorm.shop is an ecommerce website through which customers may:

• Browse available clothing and fashion products;
• Review product descriptions and images;
• Select available sizes and colours;
• Add products to a shopping basket;
• Submit orders;
• Complete payment;
• Receive order and delivery information;
• Request customer support; and
• Exercise applicable cancellation, return, and refund rights.

Access to the website does not guarantee that every displayed product will remain continuously available.

5. Shopify Platform

The fanorm.shop online store is hosted through Shopify.

Shopify provides the ecommerce technology used to operate the storefront, display products, process orders, support checkout, maintain customer accounts, and integrate payment, delivery, analytics, and other services.

Shopify provides the technical platform and is not necessarily the seller of products offered through fanorm.shop.

6. Products

fanorm.shop offers clothing, fashion accessories, and related products.

We aim to provide clear information concerning:

• Product design;
• Available sizes;
• Available colours;
• Materials;
• Measurements;
• Care instructions;
• Price;
• Availability; and
• Other relevant product characteristics.

Customers should review the complete product page before placing an order.

Sizing, materials, colours, and construction may vary between individual products and manufacturers.

7. Product Images and Colours

We aim to display products as accurately as reasonably possible.

However, the appearance of a product may vary slightly because of:

• Screen settings;
• Device displays;
• Photography;
• Lighting;
• Fabric batches;
• Manufacturing tolerances; or
• Minor production variations.

Nothing in this section limits a customer’s rights where a product is materially different from its description, images, sample, or representation.

8. Prices and Currency

Unless otherwise stated, prices displayed on fanorm.shop are expressed in:

Pounds Sterling (GBP)

The total amount payable will be displayed before the customer submits an order.

Prices may include applicable taxes where required.

Any mandatory delivery charge or other unavoidable charge will be displayed before payment. Under our current standard delivery arrangements, eligible orders receive free standard shipping.

9. Free Standard Shipping

All eligible orders placed through fanorm.shop receive:

Free Standard Shipping

There is no minimum order value required for free standard shipping unless a different condition is clearly disclosed as part of a specific promotion.

No mandatory standard shipping charge will be added after the customer submits an order.

10. Estimated Delivery Time

The estimated delivery timeframe for standard orders is:

15–20 business days

Business days do not include:

• Saturdays;
• Sundays;
• UK bank holidays; or
• Public holidays affecting fulfilment or delivery.

The estimated delivery period includes normal processing and carrier transit time.

Delivery may be affected by carrier disruption, severe weather, public holidays, address-verification issues, regional access restrictions, or events outside our reasonable control.

Complete delivery terms are provided in our Shipping Policy.

11. Orders and Contract Formation

Submitting an order through fanorm.shop constitutes an offer to purchase the products shown in the order.

An automated order acknowledgement confirms that the order has been received but does not necessarily confirm final acceptance.

A contract is formed when we:

• Send an order-acceptance confirmation;
• Dispatch the products; or
• Otherwise clearly confirm acceptance of the order.

We may refuse or cancel an order before acceptance where reasonably necessary because of:

• Product unavailability;
• Payment failure;
• Incorrect customer information;
• An obvious pricing error;
• Suspected fraud;
• Delivery restrictions; or
• A material breach of our published terms.

Where payment has already been received for a cancelled order, an appropriate refund will be issued.

12. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by Shopify, banks, card networks, digital-wallet providers, or other payment-service providers.

By submitting payment information, the customer confirms that:

• The information provided is accurate;
• The customer is authorised to use the payment method;
• Sufficient funds or credit are available; and
• The payment is not connected with fraudulent or unlawful activity.

Payment providers may process information under their own applicable terms and privacy policies.

13. Consumer Rights

Products sold through fanorm.shop are subject to applicable United Kingdom consumer-protection laws.

Nothing in this Legal Notice, our Terms of Service, or any other website policy excludes or restricts a consumer right that cannot lawfully be excluded.

Depending on the circumstances, customers may have rights where a product:

• Is faulty or defective;
• Is not of satisfactory quality;
• Is unsafe;
• Is not fit for its normal purpose;
• Is not fit for a purpose communicated before purchase;
• Does not match its description;
• Is materially different from the product ordered; or
• Is not delivered within an agreed or legally reasonable period.

Available remedies may include cancellation, repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.

14. Online Cancellation Rights

Customers purchasing eligible products online may have a statutory right to cancel the contract within the applicable cooling-off period.

Certain exclusions may apply, including for:

• Personalised products;
• Products made to the customer’s specifications;
• Sealed hygiene-sensitive products after the seal has been broken;
• Products liable to deteriorate rapidly; or
• Other products excluded by applicable law.

Complete cancellation and return procedures are provided in our Return and Refund Policy.

15. Returns and Refunds

Customers must contact fanorm.shop before returning a product.

Return requests should be sent to:

info@fanorm.shop

Customers should include:

• Full name;
• Order number;
• Product concerned;
• Reason for the request;
• Photographs or videos where relevant; and
• The requested resolution.

Products must not be sent to our business correspondence address without written return authorisation.

Returns, refunds, repairs, replacements, and exchanges are handled in accordance with our Return and Refund Policy and applicable consumer law.

16. Privacy and Personal Information

Personal information collected through fanorm.shop is handled in accordance with our Privacy Policy and applicable United Kingdom data-protection law.

Personal information may be processed for purposes including:

• Operating the website;
• Processing orders;
• Taking payment;
• Arranging delivery;
• Providing customer support;
• Processing returns and refunds;
• Preventing fraud;
• Maintaining security;
• Conducting analytics; and
• Sending marketing communications where permitted.

Privacy enquiries may be sent to:

info@fanorm.shop

17. Cookies

fanorm.shop may use cookies and similar technologies to:

• Operate essential website functions;
• Maintain customer sessions;
• Remember basket contents;
• Support checkout;
• Prevent fraud;
• Analyse website performance;
• Remember privacy preferences; and
• Support advertising where permitted.

Non-essential cookies will be managed through available cookie-consent or privacy-preference controls where required.

Additional information is provided in our Privacy Policy and Cookie settings.

18. Intellectual Property

Unless otherwise stated, the website and its original content are owned by, licensed to, or lawfully used by fanorm.shop.

Protected content may include:

• Text;
• Product descriptions;
• Photographs;
• Graphics;
• Logos;
• Videos;
• Icons;
• Page layouts;
• Website design;
• Marketing materials; and
• Software-related elements.

The website may be used for lawful personal and non-commercial purposes.

Without prior written permission, users must not:

• Reproduce substantial parts of the website;
• Republish website content;
• Use product images or descriptions commercially;
• Sell or distribute protected content;
• Remove ownership notices;
• Systematically extract website data; or
• Use the fanorm.shop name or branding in a misleading manner.

19. Third-Party Intellectual Property

Third-party trade marks, names, logos, photographs, and other protected materials remain the property of their respective owners.

Reference to a third-party brand does not necessarily indicate sponsorship, affiliation, partnership, or endorsement.

Intellectual-property complaints may be sent to:

info@fanorm.shop

The complaint should identify:

• The protected work or right;
• The allegedly infringing content;
• The location of the content;
• The complainant’s contact information; and
• The basis of the complaint.

20. Permitted Use

Users may access fanorm.shop for lawful personal shopping and information purposes.

Users must not:

• Use the website unlawfully;
• Commit or facilitate fraud;
• Attempt unauthorised access;
• Interfere with website security;
• Introduce malware or harmful code;
• Scrape substantial website content;
• Impersonate another person;
• Submit false information;
• Misuse promotions;
• Manipulate reviews;
• Infringe intellectual-property rights; or
• Disrupt normal website operation.

Access may be restricted where reasonably necessary to protect customers, the website, service providers, or legal rights.

21. Customer Reviews and Content

Customers may be able to submit reviews, ratings, photographs, videos, comments, or other content.

Submitted content must:

• Reflect a genuine experience where presented as a review;
• Be accurate to the customer’s knowledge;
• Not be defamatory, threatening, fraudulent, or unlawful;
• Not infringe another person’s rights;
• Not contain malicious code; and
• Not disclose private information without permission.

We may moderate or remove content for legitimate legal, privacy, security, relevance, or policy reasons.

We will not remove a genuine negative review solely because it is unfavourable.

22. External Links

The website may contain links to third-party websites, payment providers, social-media platforms, carriers, or other external services.

Unless expressly stated, fanorm.shop does not control or endorse:

• Third-party content;
• Products or services;
• Privacy practices;
• Security practices; or
• Continued availability.

Users should review the applicable terms and privacy policies before using a third-party service.

23. Website Availability

We take reasonable steps to keep fanorm.shop available and functioning.

However, access may occasionally be interrupted because of:

• Website maintenance;
• Software updates;
• Hosting failures;
• Network disruption;
• Security incidents;
• Third-party outages; or
• Events outside our reasonable control.

We do not guarantee that every feature will be continuously available or free from technical errors.

This section does not limit any right or liability that cannot lawfully be excluded.

24. Accuracy of Information

We aim to maintain accurate and current information.

The website may occasionally contain:

• Typographical errors;
• Pricing errors;
• Inventory errors;
• Technical inaccuracies;
• Outdated information; or
• Display problems.

We may correct identified errors.

Where an error materially affects an accepted order, we will contact the customer and provide an appropriate solution.

25. Limitation of Liability

To the maximum extent permitted by law, fanorm.shop is not responsible for loss or damage to the extent caused by:

• Unlawful use of the website;
• A material breach of published terms;
• Incorrect information provided by the customer;
• Product misuse contrary to clear instructions;
• Unauthorised product alteration;
• Failure to follow care instructions; or
• An independent event outside our reasonable control.

Nothing in this Legal Notice excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Deliberate misconduct;
• Breach of non-excludable consumer rights; or
• Any other liability that cannot lawfully be excluded.

26. Complaints

Customers may submit a complaint by contacting:

info@fanorm.shop

The complaint should include:

• Full name;
• Order number where applicable;
• A clear description of the issue;
• Relevant evidence or supporting information; and
• The outcome being requested.

We will review complaints fairly and aim to respond within a reasonable period.

Nothing in this section prevents a customer from contacting Citizens Advice, Trading Standards, a payment provider, a competent regulator, an alternative dispute-resolution service, or a court.

27. Governing Law

This Legal Notice and use of fanorm.shop are governed by the laws of England and Wales.

Customers residing in Scotland or Northern Ireland retain any mandatory consumer protections applicable to them.

Nothing in this section prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable consumer law.

28. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

• Our website;
• Products or services;
• Business operations;
• Contact information;
• Delivery arrangements;
• Service providers; or
• Applicable law.

The latest version will be published on this page with an updated revision date.

Changes will not unfairly reduce rights relating to an order already accepted.

29. Contact Us

For legal, business, order, customer-service, privacy, or intellectual-property enquiries, contact:

fanorm.shop
Email: info@fanorm.shop
Phone: +44 7849 112843
Business Address: Brambles, Wellborne Road, Mattishall, Dereham, NR20 3LJ, United Kingdom